HELP FILE

Managing Device Groups

Device groups allow administrators to organize the devices for which unattended support has been installed.

Create a Device Group

Restriction: Only administrators can manage device groups.
  1. On the Devices tab of the RescueAssist Agent Web Console, click Add Device Group. The New Device Group panel is displayed.
  2. Type a name for the device group, and hit Enter.
A new device group appears on the left panel of the Devices tab. All administrators automatically become members of the new device group.

Add or Move a Device to a Group

Restriction: Only administrators can manage device groups.
  1. On the Devices tab of the RescueAssist Agent Web Console select All Devices . The list of devices set up for unattended access is displayed.
  2. Select the device from the list by hovering over it.
  3. Under Actions, click the Move to Group button. The Move to Device Group window is displayed.
  4. Select the device group to which you want to add the device.
  5. Click Move.

Delete a Device from a Group

Deleting a device removes unattended access to the customer's computer as well as uninstall the RescueAssist by LogMeIn application.

Restriction: Only administrators can manage device groups.
Note: The customer can also remove unattended access from their device by right-clicking the RescueAssist by LogMeIn application icon, and then clicking Uninstall.
Tip: You can delete a device that is currently offline. In this case, the RescueAssist by LogMeIn application is uninstalled from the customer's computer when it next comes online.
  1. On the left panel of the Devices tab of the RescueAssist Agent Web Console select the device group containing the device you want to remove from the group .
    Tip: Cannot see the Devices tab? Click the RescueAssist logo in the top-left corner of the console.

  2. Hover over the row of the device you want to delete, and click the Remove icon.

    The Remove device window is displayed.
  3. Confirm your choice by clicking Remove.

Delete a Device Group

Deleting a device group deletes all devices in that group. It also uninstalls the RescueAssist by LogMeIn application from all these devices.

Restriction: Only administrators can manage device groups.
  1. On the left panel of the Devices tab of the RescueAssist Agent Web Console hover over the device group you want to delete.
  2. On the toolbar displayed, click the Delete button.
The device group, along with all the devices it contained, is deleted. The RescueAssist by LogMeIn application is uninstalled from all these devices.