How to enable remote control on macOS 10.14 (Mojave)
The Mojave release of macOS restricts external control to white-listed applications only. To allow remote control to a customer's device, the customer must add the RescueAssist by LogMeIn application to this white-list.
On a macOS device your customer receives the following message:
"LogmeinRemoteSupport" would like to control this computer using accessibility features.
Ask your customer to:
- Open Sytem Preferences.
- Select Security & Privacy > Privacy > Accessibilty.
- To be able to make changes, in the bottom-left corner click the lock icon.
- When prompted, log in.
- Add the RescueAssist by LogMeIn application to the list and tick the box next to it.