HELP FILE

Deleting a device removes unattended access to the customer's computer as well as uninstall the RescueAssist by LogMeIn application.

Restriction: Only administrators can manage device groups.
Note: The customer can also remove unattended access from their device by right-clicking the RescueAssist by LogMeIn application icon, and then clicking Uninstall.
Tip: You can delete a device that is currently offline. In this case, the RescueAssist by LogMeIn application is uninstalled from the customer's computer when it next comes online.
  1. On the left panel of the Devices tab of the RescueAssist Agent Web Console select the device group containing the device you want to remove from the group .

    Tip: Cannot see the Devices tab? Click the RescueAssist logo in the top-left corner of the console.

  2. Hover over the row of the device you want to delete, and click the Remove icon.

    The Remove device window is displayed.
  3. Confirm your choice by clicking Remove.