HELP FILE

Creating Desktop Shortcuts for Devices

Agents can create desktop shortcuts for quick access to unattended devices.

  1. Click the Devices tab of the RescueAssist Agent Web Console.
    Tip: Cannot see the Devices tab? Click the RescueAssist logo in the top-left corner of the console.

    The list of devices set up for unattended access is displayed.

  2. Select a device from the list by hovering over it.
  3. Under Actions, click and hold the Connect button and drag it to your desktop.

A shortcut to the device is created on your desktop.

To start an unattended support session on the device, double-click the shortcut.