HELP FILE

Broadcasting on iOS 12.2+

Restriction: The customer must have the RescueAssist by LogMeIn for iOS app from the App Store installed on a device running iOS11 (or above).
Important: Although this article speaks directly to the customer, RescueAssist agents can use this section to understand the end-user experience during a remote support session. "You" in this document refers to the customer receiving remote support.
  1. During a support session, in the RescueAssist by LogMeIn for iOS app, tap Show Screen. The Screen Broadcast dialog is displayed.
  2. On the Screen Broadcast dialog tap Start Broadcast.
The support agent can now view the screen of your device.

To stop sharing your screen, depending on your device type, tap the red bar or bubble at the top of your screen.