Understanding the Customer Experience
Customers experience Rescue remote support through one of the following tools.
- Rescue Applet
- Instant Chat
- Rescue Calling Card
- Rescue+Mobile Applet
We have also created an illustrated Step-by-Step Connection Guide for LogMeIn Rescue that you can share with customers who need help during the connection process.
- The Customer Experience: Rescue Applet
The customer is asked to install this small executable file to his computer when a technician initiates a normal session.
- The Customer Experience: Instant Chat
Instant Chat allows a support technician to engage in a two-way chat session with a customer without forcing the customer to download any software.
- The Customer Experience: Calling Card
It's helpful to understand the customer's experience during a Calling Card session.