HELP FILE

The Customer Experience: Mobile Applet

What can a customer using a smartphone do during a session?

  • Chat
  • View a detailed session log
  • Allow or deny the technician the right to perform certain actions
  • Send individual files to a technician
  • Cancel a file transfer
  • End Remote Control
  • End Display Sharing
  • Pause Display Sharing (on Android and BlackBerry)
  • Pause Display Viewing (on Android and BlackBerry)
  • End a session
Note: An iPhone user can chat and allow or deny an email configuration file sent by the technician during an Instant Chat session.