HELP FILE

Technician Console - At a Glance

Technicians provide remote support using the LogMeIn Rescue Technician Console.

Technicians can choose to run the Technician Console in a supported browser or as a desktop application.

Key features:
  • Direct connection to the Customer via PIN code or emailed link
  • Desktop View and Remote Control, including Whiteboard
  • Detailed Session History & Notes
  • Chat Interface with Predefined Replies, URL Push, and File Transfer
  • Detailed System Diagnostics, including Reboot & Reconnect
  • Collaboration with internal or external technicians
  • Rescue Lens

For details, see the LogMeIn Rescue Technician Console User Guide.

Note: A limited version of the Technician Console is used by unlicensed technicians during an external collaboration session.