HELP FILE

Setting up Click2Fix

LogMeIn Rescue Administration Center

Click2Fix gives technicians a set of tools for analyzing and resolving the most commonly encountered issues faced by mobile customers.

  • To allow members of a technician group to see the Click2Fix tab, make sure the following permission is enabled in the Administration Center at the group level on the Organization tab:
    • Click2Fix for mobile (enabled by default)
  • To allow technicians to use all Click2Fix widgets, select these additional options:
    • Launch remote control
    • Launch desktop viewing
  • Upload lists of applications to check for upon session start (App Checklist)
  • Upload a file containing firmware requirements and update URLs (Firmware Data)
  • Create and assign packages of access point settings (APN) that technicians can push to customers
  • Upload and assign lists of Web Shortcuts that technicians can push to customers