Setting up Channels
- About Channels
Customers use channels to initiate Rescue support sessions by clicking a URL embedded in your website or via the Calling Card.
- How to Assign a Channel to a Technician Group
Channels can be assigned to a Technician Group by a Master Administrator or by an Administrator responsible for that Technician Group.
- How to Make a Channel Available for Use
Master Administrators can configure channel details and integrate a channel link or form code into your support site.
- How to Remove an Individual Technician from a Channel
Technicians and channels are assigned to Technician Groups. By default, each technician can work with sessions in any channel assigned to his Technician Group. To deny an individual technician access to a channel, follow this procedure.
- How to Test a Channel
Test a channel to make sure it is working properly.