HELP FILE

How to Set Sound Alerts

Set the Technician Console to play sounds when particular events occur.

The sounds are standard bells and beeps and cannot be customized.

  1. On the Technician Console Options menu, select Configure Sound Alerts. The Sound Alerts dialog box is displayed.
  2. You can set the following options:
    • Play a sound when the Technician Console is minimized and a new session enters a private or channel queue
    • Play a sound when the Technician Console is open and a new session enters a private or channel queue
    • Play a sound when a customer intentionally disconnects
    • Play a sound when the network connection is temporarily lost
    • Play a sound when a customer refuses a permission request
    • Play a sound when a session changes status to Urgent
    • Play a sound when new chat text arrives while the Technician Console is minimized or not in focus
    • Play a sound when new chat text arrives when the chat box is not in focus
    • Play a sound when a customer sends a file

    A sound will play when each selected event occurs.

  3. Click OK to apply your settings.