How to Send a Predefined Reply
You can send a predefined reply to a customer at any time during an active session.
- On the Chat console, click the Predefined Reply button.
A menu is displayed showing all available predefined replies.
- Select the predefined reply you want to send to the customer. The text of the selected reply appears in the Chat box.
- Optional: edit the text.
- Press Enter or click the Send button. The reply is sent to the customer.