How to Remote Control a Customer's Computer
Use Remote Control to operate the customer's device.
- On the Technician Console Customer Desktop tab, click Launch Remote Control Session. The customer is prompted to accept or decline your request to control his computer.
- Ask the customer to accept the request. Remote control begins.
- Use the Remote Control toolbar to manage the remote session. All other Workspace tabs remain available.
- To end remote control, click the red X on the Remote Control toolbar. Remote control ends, but the session remains active.