HELP FILE

How to Copy and Paste Between Devices (Clipboard Synchronization)

Use Clipboard Synchronization to save time and avoid errors by directly copying and pasting information between devices during remote control.

This feature is not available during Desktop Viewing.

Note: If the customer is using a BlackBerry smartphone, clipboard synchronization will not function.
  • On the Remote Control toolbar, select Clipboard Synchronization On. Anything copied on either device is available to be pasted to the other.
  • To enable clipboard synchronization for all sessions, select Options > Clipboard Synchronization Enabled.