How to Add Technicians
This article gives guidance to Rescue Administrators.
Master Administrators can add technicians to any Technician Group in the organization, while Administrators can only add technicians to groups to which they are assigned.
How to Add a Technician
Technician permissions are inherited from the Technician Group.
What to do next:
Tip: To move a technician to another group, select a technician on the Organization Tree and drag it to the desired Technician Group or use the Move to Technician Group drop-down list on the Configuration page.
How to Import Technicians from a File
Master Administrators can import technicians "in bulk" by uploading a CSV or JSON file.
Before you begin:
Note: During the below procedure, you will be required define a password for each technician that you import. As a best practice, before you perform the import, we recommend that you enable a setting that will require the technician to change this initial password when they first log in. To do so, make sure the Admin password changes force user to change password at next logon option is selected under the Password policies section of the Global Settings tab in the LogMeIn Rescue Administration Center.
What to do next:
Note: The CSV or JSON file must meet the following requirements.
- All column headers are required and MUST remain in their original order in the file.
- The following fields are required and each row must contain data as part of the import:
- Name
- Email address
- Password
- (technician is) Enabled
- (has) Standard License
- (has) Mobile License
- If you set all users to be imported into the same Technician Group (by selecting a global group), you can leave the Tech Group ID column blank.
Remember: The column header must remain in the original order.
- If you select a global Tech Group, Tech Group IDs in the file will be ignored during the import.
- Each import file is limited to a maximum of 500 users.
Article last updated: 27 September, 2022