HELP FILE

Connecting to PCs and Macs

LogMeIn Rescue connection methods are defined as either Private or Channel.
  • A Private connection is made when the technician initiates a remote session with a customer (the direction is from the technician to the customer). PIN code, Link, and SMS are all Private connection methods.
  • A Channel connection is made when a customer initiates contact with a technician through a channel link or form, or using the Rescue Calling Card (the direction is from the customer to the technician).