HELP FILE

Command Center Error Messages

LogMeIn Rescue Command Center

The selected view is not available. Select an option below.
This error message is displayed in either of the following cases:
  • An Administrator tries to monitor an organizational entity for which he has no authorization.
  • An Administrator tries to monitor an organizational entity that no longer exists.
Note: The Command Center remembers the view last used by the Administrator. If his authorization for the given organizational entity has been revoked, or the organizational entity has been deleted since his last using/refreshing the Command Center, this error message is displayed.
Authorization has been denied for this request.
This error message is displayed in either of the following cases:
  • An Administrator tries to refresh the Command Center, but he has already been logged out of his LogMeIn Rescue account.
    Note: For example, an Administrator is working in the Rescue Command Center, and he is also logged in to the Rescue Administration Center at the same time. If he logs out from the Administration Center, or his Rescue account login expires, he will receive this error message in the Command Center.
  • An Administrator tries to refresh the Command Center, but his right to access the Command Center has been revoked.