FAQ

Why do I receive the error, Symbol 'Display screenshot' Not found during BlackBerry applet installation?

Issue

Objective

Environment

Procedure

Answer

You may receive the error message: "Symbol ‘Display screenshot’ Not found" during installation of the LogMeIn Rescue+Mobile applet on your BlackBerry.  This is due to your device does not meet the minimum requirements.  LogMeIn Rescue+Mobile requires the screenshot API, which was not included until later versions of BlackBerry OS.

Note:
Please go to http://na.blackberry.com/eng/update to check if an operating system update is available for your device.

Cause

Resolution

Additional Information