FAQ

Why can't I view my screen recording?

Issue

Objective

Environment

Procedure

Answer

Recorded Rescue sessions can be saved as AVI files or in RCREC format.  RCREC is a LogMeIn proprietary format that must be converted to AVI using the Rescue AVI File Format Converter (linked below).

The LogMeIn encoder (RASC) is designed to offer the highest overall quality, but requires the LogMeIn codec (also linked below) for playback.  Anyone viewing your recordings must have the appropriate codec for the chosen AVI type.

Cause

Resolution

Additional Information