FAQ

Why can't I download the Rescue+Mobile applet onto a smartphone?

Issue

Objective

Environment

Procedure

Answer


First, ensure you are using a compatible device.  
Next, ensure you are using the device’s default browser. The user agent of some third-party browser’s may purposely misrepresent the device, resulting in an incorrect download format.  
If you are still experiencing difficulty, you may enter the corresponding URL directly to your device's browser .

Android:

https://play.google.com/store/apps/details?id=com.logmein.rescuemobile

iOS:

https://itunes.apple.com/hu/app/rescue-+-mobile-for-ios/id661269562?mt=8

BlackBerry:
Note:
The default BlackBerry browser allows users to modify their user agent from the browser options. To access this setting, launch the browser, select Menu > Options > Browser Configuration. Ensure that the Emulation Mode is set to "BlackBerry."
 
 

Cause

Resolution

Additional Information