FAQ

What integration options are available for Rescue?

Issue

Objective

Environment

Procedure

Answer

Custom PIN Entry Form

  • Can be added to any web page using HTML code from the Admin Center.
  • Gives customers the ability to enter a PIN code and connect right from your web page.
  • Basic form can be styled to suit your web page.

Custom Channel

  • Can be added to any web page using HTML code from the Admin Center.
  • Simplest way to initiate a support session.
  • Can be setup as a simple link or as a form on your web page.

Instant Chat

  • Allows a technician to engage in a two-way chat session without forcing the customer to download any software.
  • Can be integrated into your web page with Channel Form or PIN code.
  • Can be setup as a fully customized self-hosted solution.

 

Cause

Resolution

Additional Information