I cannot play my Rescue screen recording on a Mac. What can I do?
SymptomYou try to play a screen recording on a Mac computer, but it cannot be played in any media playback software.
CauseThe following formats are not compatible with Mac media playback software:
Solution:Save screen recordings as MRLE or MSVC files.
In the Rescue Administrator Center under Technician Group > Settings > Screen Recordings, Administrators can set the Recording file format to either Microsoft RLE (MRLE) or Microsoft Video 1 (MSVC) (32-bit only). Both can be played using media playback software compatible with Mac.
Workaround:Convert your screen recordings to MRLE format using a Windows PC.
Download an MRLE converter, and change the file format of your recordings. LogMeIn does not endorse or recommend any particular converter software.