FAQ

How can I add a technician to my Rescue account?

Issue

Objective

Environment

Procedure

Answer

  1. Log into your Rescue account as an Administrator and launch the Administration Center.
  2. Ensure that the Organization tab is selected at the top of the page.
  3. On the Organization tree, right-click the Technician Group that the technician will join, and click Create technician.
  4. Fill in the technician's information making sure to set a password.
  5. Under Status, select Enabled to activate the user.
  6. Click Save Changes.

Your new technician is now created and enabled on the account.

 

Cause

Resolution

Additional Information