LogMeIn support sites no longer support Microsoft's Internet Explorer (IE) browser. Please use a supported browser to ensure all features perform as they should (Chrome / FireFox / Edge).
The GoTo support site no longer supports Safari 15. Please upgrade your browser to Safari 16 (or newer) or switch to a supported browser such as Google Chrome, Mozilla Firefox, or Microsoft Edge.
Discover what our all-in-one IT solution can do for your business. Get GoTo Resolve free.
We are currently experiencing an unplanned outage for this product.
How to Optimize Remote Control Performance
Click Preferences to access the host preferences.
Under Remote Control, set the following options (as required):
Option
Description
Automatically disable wallpaper
Select this option to disable the host's desktop wallpaper and all user interface effects during remote control. User interface effects include transition effects (fade, scroll), shadows under menus, trailing effects while dragging windows, and Windows Aero effects.
Use mirror display driver
Select this option to make remote control sessions faster and less CPU-intensive. See also Troubleshooting Display Issues.
Click Apply.
Result: Your settings are applied immediately to the host.
Article last updated: 27 September, 2022
You are viewing the latest version of this article.
