Learn how to download and log in to HelpAlert (Windows only) to help you get started
Learn how to connect to a customer, provide support, and get feedback
Once invited, learn how to join a support session from your desktop
During your support session, you can use screen sharing and remote control to provide better assistance
Learn how to send and receive files from each other while in session
Learn how to invite other representatives or transfer your active support session
Download themobile apps to host or join support sessions while you're on the go
Learn how to generate reports about past support sessions within specific date ranges
View answers to common questions asked by both representatives and customers