GoToAssist Corporate Support

    How can we help you?

    Get Started

    Explore first-time user resources that will get you started with using the HelpAlert application

    Get started

    Set Up HelpAlert

    Customize and share your preferences and configuration settings for the HelpAlert application

    View category

    Support Session Features

    Use smart tools like screen sharing and session collaboration to enhance your support session experience

    View category

    Join a Support Session

    Learn the various ways to connect to a support session from your desktop or Android device

    View category

    Manage Users & Settings

    Take the first steps in organizing your account by managing your representatives and configuring your dashboards

    View category

    Account & Billing

    Learn how to access the Corporate Billing portal and view your current plan

    View category

    Manager Quick Start

    Want to learn more about the Management Center? Use this guide to help you get started!

    View guide

    Integrate with Salesforce

    Learn how to install and set up the GoToAssist for Salesforce integration

    View guide

    Representative Quick Start

    Learn how to use essential representative functions and features to help you get started!

    View guide

    Top Videos

    4:47

    GoToAssist Corporate Management Center

    Learn to use the GoToAssist Corporate Management Center.

    38:02

    GoToAssist Corporate Smart Button

    A full overview of GoToAssist Corporate featuring Smart Button.

    6:47

    GoToAssist Corporate Web Mode

    Learn to use GoToAssist Corporate's Web Mode.

    Browse all Videos

    Other help topics

    What's new in GoToAssist Corporate?

    Keep track of what's going on with GoToAssist Corporate and learn about our newest features and changes.

    Learn more

    Learn more about our modes of connection

    GoToAssist Corporate modes of connection determine how support sessions are initiated and routed to representatives.

    Learn more

    Provide support to mobile device customers

    Deliver support to customers joining from iOS, Android, or Windows Phone devices.

    Review FAQs

    Interested in integration?

    You can integrate the GoToAssist Corporate service into your existing infrastructure.

    Learn more

    Check out our optional features

    GoToAssist Corporate provides access to various features that provide the best support experience.

    Learn more

    Monitor all support sessions in real-time

    Use the Dashboard to view all incoming and existing support sessions.

    Learn more

    Use scripted messages and URLs

    Create pre-scripted messages and quick-link URLs that you can send to customers for frequently used responses or questions.

    Learn more

    View the Corporate Billing Account FAQs

    Learn how to manage your corporate billing account, and get answers to common questions about invoices and billing.

    View FAQs

    Use your mobile device to deliver support

    You can deliver live support to your customers that are using iOS, Android, or Windows Phone mobile devices.

    Learn more