What is ai?
Prompt ai maintains a knowledge base of questions (Requests) and answers (Solutions). When an end user makes a request, Prompt ai looks for a similar phrasing or question in the knowledge base. When a similar question is found, the corresponding solution is returned. If no answer is available, the end user can escalate or provide feedback.
Prompt ai also uses the following tools for optimizing its search process:
- Natural-language-based search to analyze the meaning and the context of the request.
- A morphological engine to determine the source of the word (for example “working" will be recognized as “work”). The engine has the capacity to handle complicated users expressions.
- Adaptive spelling correction capabilities