Set up Prompt ai to identify user location

Here's how set up Prompt ai to pull end user location from Azure AD or a supported ticketing service (currently Samanage, ServiceNow, or ManageEngine ServiceDesk Plus).

To use Samanage, ServiceNow, or ManageEngine ServiceDesk Plus:

  1. While logged in at https://www.getprompt.ai/, go to Integrations > Identity and Access.
  2. Select Use your ticketing service.
  3. Save your changes.

To use Azure AD:

  1. While logged in at https://www.getprompt.ai/, go to Integrations > Identity and Access.
  2. Select Use Azure AD.
  3. Enter the following data from your Azure AD instance:
  • Client ID 
  • Client Secret 
  • Tenant
  1. Save your changes.