How do I write conversations?

Here's how to write solutions that simulate a real conversation.

  1. While logged in at, go to Solutions.
  2. Click New Solution
    A blank solution is displayed.
  3. In the upper-right section of the blank solution, switch to Conversational mode.
    If prompted, confirm that you want to switch to conversational mode.
    Careful: Any existing content is deleted when you make the switch!
  4. Add a title.
  5. Add responses (messages from Prompt) and buttons (options presented to the user) using the tree-like editor.
    Tip: You can set buttons to show either new content that you write in the subsequent Response box, or you can show the user the entire text of an existing solution.
  6. Save your changes.

Sample conversation