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Troubleshooting Connection Issues
Can't connect? Try this first!
A checklist of the most common communication issues when connecting to LogMeIn host computers.
Why does my computer show as Offline?
Check the following to make your host accessible.
Why do I get a Host Not Found Error?
Your host appears online, but when you try to connect you get the following error:
Host Not Found
Why can't I log in to my computer? (error 5 / 1326 / 1327 / Login failed.)
Many users experience problems logging in to host computers.
My IP address has been blocked after too many failed login attempts. What can I do?
Repeated failure to enter a valid Windows/Mac user name and password can result in IP Lockout. This means you won't be able to continue to attempt to log in from the same computer until the lockout is resolved. The lockout remains in effect for 30 minutes by default.
How do I resolve Error 4320?
An attempt to log in without proper administrator rights or User Access Control permissions may result in error 4320 ("Operator or Administrator has refused the request").