GoToAssist Service Desk
GoToAssist Remote Support
Rescue Live Guide
Sign In & Security
How can we help you?
Remote Control from a Phone or Tablet
About HD Remote Control on an iOS Device
High-definition (HD) quality provides a premium remote control experience. With HD remote control you can seamlessly watch videos and stream music from a Windows or Mac computer to your iOS device.
How to Zoom in and Zoom out
When viewing a host computer's desktop, you can zoom in and out in several ways.
How to Change Mouse Behavior During Remote Control
Choose how the pointer behaves on the host computer's screen.
App Touch Controls for Phone/Tablet: Click, Scroll, and Drag
Various gestures and swipes allow you to reproduce a range of mouse-click actions.
How to Select and Copy Text During Remote Control
To select text on the host computer (the computer you are controlling), you must double-tap, hold, and then drag.
How to Switch Between Monitors
You can only change this setting during an active remote session with a host computer that uses multiple monitors.
How to Access the Onscreen Keyboard
Use the onscreen keyboard to enter text, commands, and other information directly to the host computer.
How to Use Ctrl-Alt-Delete and Common Key Combinations
When connected to a Windows PC, use the Key Combinations icon to access the
Working with Remote Sound
With remote sound, you can use your device to listen to sounds that are being played on the host computer.
How to Manage Saved Login Details
Protect your login information by clearing saved credentials (user names and passwords) from your device on the
page in the LogMeIn app.
How to Protect Information During Remote Control
You can blank the host display and/or lock the host keyboard to protect your information during remote control.
Tips for Improving Your Experience
Change display properties and network speed to maximize response times or simply to make it easier to view and navigate the remote screen.
How to Add a Computer via Phone or Tablet