FAQ

Why is my computer still showing as Updating?

Issue

Objective

Environment

Procedure

Answer

Your computer may be stuck in Updating status if the a LogMeIn subscription was applied while the computer was offline.  LogMeIn attempts to apply subscriptions by communicating with the LogMeIn gateway.  If the computer is shutdown or disconnected from the Internet (offline), it will stay in this updating status until it is able to connect out to our gateway again.

Cause

Resolution

Additional Information