FAQ

Why does my computer restart when someone tries to use Remote Control?

Issue

Objective

Environment

Procedure

Answer

This problem is usually related to the video driver on the host computer.  Please make sure your host computer's video drivers are updated to the latest version.

If you are certain your video drivers are updated, and you are still running into the issue, you can try disabling the LogMeIn Display Accelerator:

On the host computer, right-click the LogMeIn systray icon
  1. Click Open LogMeIn
  2. Click on the Options tab
  3. Click on Preferences
  4. In the General Settings tab, uncheck the box next to Use Display Accelerator
  5. Click on the Apply button

Cause

Resolution

Additional Information