FAQ

Why does LogMeIn require a valid, working email address?

Issue

Objective

Environment

Procedure

Answer

In order to use LogMeIn, the email address you entered when you registered for a LogMeIn account must be legitimate.  If it is not, you will not be able to receive correspondence from us regarding updates to the website and software, billing issues such as a declined renewal attempt, and optional promotional offers we may send from time to time.

You will also not be able to change your LogMeIn account password if you forget it.

After you create a LogMeIn account, you will be prompted to confirm your email address by clicking on a link inside an email from LogMeIn.  You will not be able to purchase a subscription if you do not do this, and after a few days grace period, you will not be able to access to account functionality until you confirm.

Cause

Resolution

Additional Information