FAQ

Why does a and z appear when typing q and w?

Issue

Objective

Environment

Procedure

Answer

We are aware of this issue, and are working on a fix.  The keyboard mapping can be found in the Control Panel, under Regional and Language options.  At present, the keyboard mapping works as follows:

  • Connecting from Mac > Mac: The client side can be anything, while the host side should be set to the desired language.
  • Connecting from PC > Mac: The client side should be "international" and the host side should be set to the desired language.
  • Connecting from PC > PC: The client and host sides must be the same.
  • Connecting from Mac > PC: There is currently no combination at this time.

Cause

Resolution

Additional Information