FAQ

Why can't I login to my LogMeIn computer without a password?

Issue

Objective

Environment

Procedure

Answer

In order to provide the highest level of security, we require that you login with a Windows account that has a password and is either:

  • An Administrator (Local or Domain)
  • A non Administrator that has been added within Access Control List.

If LogMeIn is installed on a computer that does not have a password secured Administrator account, it will ask you to create a computer Access Code.  This code is actually linked to a hidden Administrator account called LogMeInRemoteUser to satisfy the above security criteria.

If the above criteria is not met, you will not be able to login and will need to physically be at the LogMeIn machine to change the user's Windows password.

Why can't I use my Windows 10 PIN code or Picture password

Windows PIN and Picture passwords are stored locally on the PC, and there is no way to relay that information over a network connection. For more information see Microsoft's website.

Cause

Resolution

Additional Information