FAQ

Why can't I download the ActiveX plugin in Internet Explorer 8?

Issue

Objective

Environment

Procedure

Answer

This is a known issue with Microsoft's Java Virtual Machine and Internet Explorer.  This affects not only our ActiveX control, but many others as well. 

Note:
LogMeIn Associates cannot assist with the removal the of Microsoft's Java Virtual Machine.


As a courtesy, we have linked to instructions on how to remove the virtual machine: http://lmine.ws/eEHl0H
Once removed, you should restart your computer and then try connecting to LogMeIn again.  If you do not want to, or are unable to uninstall the Microsoft Java Virtual Machine, you may download and use the Firefox web browser:

http://www.mozilla.com/en-US/

 

Cause

Resolution

Additional Information