FAQ

Why am I getting 'error 11001'?

Issue

Objective

Environment

Procedure

Answer

The error ‘11001: No such host is known’ is caused by incorrect proxy settings.  Please check the proxy configuration inside Internet Explorer.

  1. Open Internet Explorer.
  2. Click Tools.
  3. Select Internet Options.
  4. Click the Connections tab.
  5. Choose the LAN Settings button.

Please do not use automatic proxy configuration, instead please manually enter the proxy as an IP address and make sure the proxy port number is also set.

Cause

Resolution

Additional Information