My keyboard is not working when I connect to a host. What can I do?
Symptom When connected to a remote control session, my keyboard stops working. When connected in a remote control session, the host does not receive keyboard and mouse input.
Cause The LogMeIn keyboard-hooking mechanism is interfered with by other third-party software on the client side, for example, Anti-Virus software.
Tip: When RC_DISABLE_KEYBOARD_HOOK is set, some input on keys such as the tab key or the Windows key is routed to the host computer.
- End your RemotelyAnywhere or LogMeIn connection.
- Open the Environment Variables by navigating to Control Panel > System > Advanced System Settings > Environment Variables.
The Environment Variables window is displayed.
- Click New... and set the following
|Name ||Value |
|Variable Name ||RC_DISABLE_KEYBOARD_HOOK |
|Variable Value ||1 |
- Click OK.