FAQ

I'm using OpenDNS, why am I having trouble connecting with LogMeIn products?

Issue

Objective

Environment

Procedure

Answer

You may encounter connectivity issues when using LogMeIn products with OpenDNS.  This is due to OpenDNS categorizing LogMeIn domains as a proxy/anonymizer.  As a courtesy, we have provided workaround instructions below.

You have two options to resolve the issue.

Option 1.

From the OpenDNS dashboard, go to Settings > Select a Network > Web Content Filtering.  Uncheck the web filtering for the Proxy/Anonymizer category.

Option 2.

From the OpenDNS dashboard, manually whitelist our domains.  This is done by going to Stats > Choose a network > Blocked Domains, finding LogMeIn/Hamachi related domains, and whitelisting each one of them.  We do not recommend this option as you can not wildcard whitelist entries (*.logmein.com will not work).

Note:
LogMeIn support is unable to provide further assistance with this issue.  Please visit http://www.opendns.com/ for more information configuring OpenDNS.

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Additional Information