FAQ

I get device failed when pairing my LastPass Authenticator. What can I do?

Issue

Objective

Environment

Procedure

Answer

Symptom

When pairing the LastPass Authenticator to your mobile device, you receive the following error:
Device Pairing Failed

Resolution

  1. Uninstall the LastPass Authenticator from your mobile device.
  2. Reboot the device.
  3. Install the LastPass Authenticator from the Google Play Store or iTunes App Store.

 

Cause

Resolution

Additional Information