FAQ

I get an Error Code 1316 during installation. What should I do?

Issue

Objective

Environment

Procedure

Answer

If you receive an error 1316 while installing LogMeIn or RemotelyAnywhere, you need to go into the registry and delete the keys referencing your MSI package.

You can do this by:

  • Windows XP, 2000:
    Start > Run, type: regedit, and press [Enter]
  • Windows Vista and Windows 7:
    Start, type regedit in the Instant Search bar, and hit [Enter}
  1. Expand the + next to HKEY_LOCALMACHINE
  2. Expand the + next to SOFTWARE
  3. Expand the + next to CLASSES
  4. Expand the + next to INSTALLER
  5. Expand the + next to PRODUCTS
  6. Please click on each folder until you find the one on the right that says Product Name = Remotely Anywhere or LogMeIn.  Delete this key and then attempt to re-install the software.

Cause

Resolution

Additional Information