FAQ

I am having trouble with installation. Is there another way to install LogMeIn?

Issue

Objective

Environment

Procedure

Answer

Solution One: Install using the LogMeIn Executable.

Important: You must run the LogMeIn executable with administrator credentials.
Install the LogMeIn software using the LogMeIn Executable.

Solution Two: Manually install the LogMeIn Software

Downloading the software:
  1. Download the installer zip file from: https://secure.logmein.com/logmein.zip.
  2. Save the zip file to your desktop.
  3. Right-click the zip file once downloaded, and select Extract to... (if you have a 3rd party extraction program, such as Winzip or WinRAR, you may use that also).
  4. Extract the files to C:\LMI (you may need to create this folder on your C: drive).
Opening the command prompt:

In Windows 7 or higher

  1. Click on Start, and in the Search bar type: cmd.
  2. Right-click cmd.exe and select Run as Administrator.
  3. The command prompt window will open.
Installing from the command prompt:

32-bit Windows 7

  1. Type cd C:\lmi\x86 and hit Enter.
  2. You should now be in the C:\lmi\x86 directory.
  3. Type logmein install and hit Enter.

64-bit Windows 7 or higher

  1. Type cd C:\lmi\x64 and hit Enter.
  2. You should now be in the C:\lmi\x64 directory.
  3. Type logmein install and hit  Enter.
Note:
If you are unsure about your Operating System type (32-bit or 64-bit), right-click on Computer and choose Properties.  On the system properties window, look for System Type.
 

You will receive a message that install was successful.  Close the command prompt window and click Open LogMeIn on the message that appears, and follow the steps to assign the computer to your LogMeIn account.

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Additional Information