FAQ

How much bandwidth is required to use LogMeIn?

Issue

Objective

Environment

Procedure

Answer

Remote control performance depends on several factors, such as screen resolution, color depth, type of activity, available bandwidth and latency.

  • For connecting and doing non-remote control work, any always-on internet connection is sufficient.
  • For remote control, we require 1.5 Mbit/s (192 Kbyte/s) or higher connection speed on each end, as per FCC guidelines for video streaming. For optimal experience in Full HD resolution, a 2 Mbit/s (256 Kbyte/s) connection is recommended. 

The following values are valid for light office work in Full HD resolution (1920x1080 pixels), using a single monitor.

  • Media streaming, drag and drop file copy and remote printing of large documents require additional bandwidth to retain remote control quality.
  • Higher latency (above 40ms) reduces the responsiveness of the session regardless of connection speed. Mobile and microwave generally feature higher round-trip times compared to wired and WiFi connections.
  • Actual bandwidth usage may be lower than indicated, depending on your activity.

Tip: If you are unsure of your connection speed and latency (ping), or just want to check, please go to http://speedtest.net, and run a speed test. The result is given in Mbps (Mbit/s).

Color quality Mbit/s Kbyte/s
Grayscale 1 128
Low 1 128
Medium 1 128
Compressed (JPEG) 3 400
High 4 500
HD 2 256
Sound quality Kbyte/s
Low 4
Medium 8
High 16


 

Cause

Resolution

Additional Information