FAQ

How do I resolve 'Error 10009'?

Issue

Objective

Environment

Procedure

Answer

Symptom

You are immediately disconnected when attempting to start Remote Control when the host is a Mac. You also receive the following error message in the details of the resulting dialog box:

Failed to start Remote Control process: 10009

Solution

Restart the host computer, as follows:

  • If you have direct access to the Mac, simply reboot as normal
  • If connecting remotely, log in to LogMeIn,com and go to the Home page. Connect to the computer and then go to Preferences > Advanced Settings > Reboot Options > Hard Reboot.

Once the computer is restarted, Remote Control access should be restored. 
 

Cause

Resolution

Additional Information