FAQ

How do I record a remote control session?

Issue

Objective

Environment

Procedure

Answer

To create a screen recording of a remote control session, please perform the following steps:

  1. Connect to the host computer.
  2. Click on Preferences.
  3. Click on Advanced Settings.
  4. In the Screen Recording section, check off the box next to Record screen content of Remote Control sessions.
  5. Select the type of recording you would like to create and define the location of the video files.
Note:
Screen recordings are stored on the host computer, not the client computer.

Cause

Resolution

Additional Information