FAQ

How do I clear the print queue if a document is stuck?

Issue

Objective

Environment

Procedure

Answer

On a Windows PC, clear the print spooler to clean out your queue.

  1. On the host, open the Run window by pressing the Windows logo key User-added image + R. 
  2. In the Run window, type services.msc 
    The Services window is displayed.
  3. Scroll down to Print Spooler.
  4. Right click Print Spooler and select Stop.
  5. Navigate to C:\Windows\System32\spool\PRINTERS and delete all files in the folder.
  6. In the Services window, restart the Print Spooler sservice by clicking Start in the left pane when Print Spooler is highlighted.
The print spooler queue is now cleared. Print the file again.

Cause

Resolution

Additional Information