FAQ

Direct plugin links

Issue

Objective

Environment

Procedure

Answer

 

If your user receives a blank gray background when trying to use the Desktop Sharing feature or Remote Control LogMeIn for the first time, please have them visit the appropriate link:

Internet Explorer
Mozilla Firefox

Safari (Mac)

Note:
For the Firefox link click, Save to location.  Once it saves, locate and open the file npRACtrl.xpi and when prompted, browse for Firefox and select it.
 
Remember:
If they do not have sufficient administrator rights to a computer or their Internet Browser is set for a high security level, they will not be prompted to install the ActiveX or Java Plugin that is required.

Cause

Resolution

Additional Information