Direct plugin links
If your user receives a blank gray background when trying to use the Desktop Sharing feature or Remote Control LogMeIn for the first time, please have them visit the appropriate link:
For the Firefox link click, Save to location. Once it saves, locate and open the file npRACtrl.xpi and when prompted, browse for Firefox and select it.
If they do not have sufficient administrator rights to a computer or their Internet Browser is set for a high security level, they will not be prompted to install the ActiveX or Java Plugin that is required.