FAQ

Background Access

Issue

Objective

Environment

Procedure

Answer

Background Access gives you the ability to access computers and perform maintenance to the host computer without interruption to the background access feature

  • A customer using Background Access can access the system and certain functions without disrupting a user within a remote session (you cannot remote control using background access)
These functions include:
  • Opening a file manager session
  • Transferring software over to the client computer without having to use the remote control feature
  • Accessing the computer’s dashboard and monitor services
  • Running processes​
Products with Background Access:
  • Pro
  • Central Plus
  • Central Premier
How to access Background Access:
 
1- From the dashboard:
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2- Select "Computer Management" on the left hand side toolbar:
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3- Choose the option you would like
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Cause

Resolution

Additional Information