QUESTION AND ANSWER

What needs to be installed or updated as a result of the merger between Citrix and LogMeIn

Issue

Objective

Environment

  • IT administrator for an environment containing GoTo products

Procedure

Answer

GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC and GoToAssist all use a "helper" application to launch you into active sessions. The current version is named the “Citrix Online Launcher” app, but during the migration our products will switch to a new "GoTo Opener" app that supports the new domain names. 
For most users, the switch to the new GoTo Opener app will occur automatically during future software updates released over the next several months. After one of those future updates, the app will prompt users to download and run it.
However, if you are an account administrator in a restricted environment that does not allow automatic software updates, then you will need to manually install the new GoTo Opener app for your GoToMeeting, GoToWebinar, GoToTraining, GoToMyPC and/or GoToAssist users. Your Customer Care representative will also contact you at a later date with details on updating the product software. 
The new GoTo Opener app will become available in July 2017. You must install the new app by July 31, 2017 or our products will become unusable after that point. 

Cause

Resolution

Additional Information

For more information on necessary changes please visit our FAQ.