TROUBLESHOOTING

How do I isolate and resolve echo or noise in an OpenVoice conference?

Issue

Echo during conference call

Objective

Environment

OpenVoice

Procedure

Answer

Cause

Resolution

How to isolate and resolve echo or noise using organizer muting controls:


  1. Organizer dials *8 to start lecture mode. This will soft-mute everyone except the organizer
  2. Verify noise or echo has stopped. Organizer should mute their own line by dialing *2 if the noise or echo can still be heard
  3. Organizer asks each attendee to unmute themselves (one at a time) by dialing *2 . Alternatively, organizer can unmute each attendee individually via web controls
  4. If an echo is projected after unmuting a specific caller, have the caller(s) mute their line when they do not need to speak by dialing *2 , use the web controls or follow the recommendations in the chart below.

N ote: A soft-mute means the caller can still unmute themselves by dialing *2 .

Recommendations for the caller causing the noise or echo:


User-added image

Additional Information