How do I isolate and resolve echo or noise in an OpenVoice conference?
Echo during conference call
How to isolate and resolve echo or noise using organizer muting controls:
- Organizer dials *8 to start lecture mode. This will soft-mute everyone except the organizer
- Verify noise or echo has stopped. Organizer should mute their own line by dialing *2 if the noise or echo can still be heard
- Organizer asks each attendee to unmute themselves (one at a time) by dialing *2 . Alternatively, organizer can unmute each attendee individually via web controls
- If an echo is projected after unmuting a specific caller, have the caller(s) mute their line when they do not need to speak by dialing *2 , use the web controls or follow the recommendations in the chart below.
N ote: A soft-mute means the caller can still unmute themselves by dialing *2 .
Recommendations for the caller causing the noise or echo: